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~language:"eng"
~person:"Miao, Li"
~person:"Sirianni, Nancy J."
~subject:"Gastgewerbe"
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Gastgewerbe
Customer service
14
Kundenservice
14
Consumer behaviour
11
Konsumentenverhalten
11
Customer satisfaction
9
Dienstleistungsqualität
9
Kundenzufriedenheit
9
Service quality
9
Beziehungsmarketing
6
Emotion
6
Relationship marketing
6
Dienstleistungssektor
4
Hospitality industry
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Service industry
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Social behaviour
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Soziales Verhalten
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Beschwerdemanagement
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Complaint management
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Customer experience
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Hospital
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Krankenhaus
2
Service encounter
2
Service encounters
2
Service innovation
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frontline employees
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Arbeitskräfte
1
Bewertung
1
Brand
1
Brand image
1
Brand management
1
Communication
1
Communication accommodation
1
Consumer envy
1
Consumption value
1
Cross-cultural management
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Cross-cultural relations
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Customer behavior
1
Customer requirements
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Customer roles
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Miao, Li
Sirianni, Nancy J.
Huang, Zhuowei
3
Wang, Chen-Ya
2
Aattila, Anna S.
1
Abuelhassan Elshazly Abuelhassan
1
AlGassim, Ali
1
Alshaibani, Elham
1
Bai, Billy
1
Bakir, Ali
1
Belanche, Daniel
1
Bhattacharya, C. B.
1
Bidokhti, Bahare Sabzevari
1
Bizjak, Boštjan
1
Björk, Peter
1
Borghi, Matteo
1
Butcher, Ken
1
Casaló, Luis V.
1
Cheng, Bao
1
Cheng, Tan
1
Chiang, Cheng-Hsin
1
Chillas, Shiona
1
Choi, Youngsoo
1
Daly, Aidan
1
De Keyser, Arne
1
Dhankhar, Dinesh
1
Dong, Yun
1
Ezeibe, Ndidi
1
Fabjan, Daša3
1
Flavián Blanco, Carlos
1
Fu, Xiaoxiao
1
Garrod, Brian
1
Griessmair, Michele
1
Guchait, Priyanko
1
Guo, Gongxing
1
Guo, Yulang
1
Han, Spring H.
1
Kazakov, Sergey
1
Knežević, Mladen
1
Korschun, Daniel
1
Kukulj, Staša
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International journal of hospitality management
2
International journal of contemporary hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
2
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
3
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
4
Customer engagement behaviors and hotel responses
Wei, Wei
;
Miao, Li
;
Huang, Zhuowei
- In:
International journal of hospitality management
33
(
2013
),
pp. 316-330
Persistent link: https://www.econbiz.de/10009746352
Saved in:
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