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~language:"eng"
~person:"POEL, D. VAN DEN"
~source:"repec"
~source:"zbw-res"
~subject:"Call Center Email"
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Call Center Email
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Data mining
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customer relationship management (CRM)
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customer relationship management
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data mining
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sequence analysis
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cross-price elasticities
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POEL, D. VAN DEN
COUSSEMENT, K.
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Faculteit Economie en Bedrijfskunde, Universiteit Gent
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Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium
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Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers.
COUSSEMENT, K.
;
POEL, D. VAN DEN
-
Faculteit Economie en Bedrijfskunde, Universiteit Gent
-
2008
’s
business
environment. Targeting the right customers for a specific retention campaign carries a high priority. This study …
Persistent link: https://www.econbiz.de/10008457953
Saved in:
2
Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
COUSSEMENT, K.
;
POEL, D. VAN DEN
-
Faculteit Economie en Bedrijfskunde, Universiteit Gent
-
2007
Customer complaint management is becoming a critical key success factor in today’s
business
environment. This study …
Persistent link: https://www.econbiz.de/10004983206
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