LOOY, A. VAN; BACKER, M. DE; POELS, G. - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2011
business processes. However, no consensus exists on the capability areas (or skills) needed to excel. Therefore, this study … presents a theoretical framework to overcome this gap. It particularly draws on theories regarding the traditional business … framework is successfully validated by a sample of 69 business process maturity models (BPMMs). Nonetheless, as a consensus …