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~language:"eng"
~person:"Walsh, Gianfranco"
~subject:"Beschwerdemanagement"
~subject:"Consumer behaviour"
~type_genre:"Article in journal"
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Beschwerdemanagement
Consumer behaviour
Konsumentenverhalten
33
Beziehungsmarketing
17
Relationship marketing
17
Deutschland
14
Germany
14
Customer satisfaction
12
Kundenzufriedenheit
12
Corporate reputation
11
Firmenimage
11
Dienstleistungsqualität
10
Service quality
10
Arbeitsverhalten
8
Emotion
8
Work behaviour
8
Customer service
7
Kundenservice
7
Social Web
7
Social web
7
USA
7
United States
7
Arbeitszufriedenheit
6
Complaint management
6
Cultural identity
6
E-commerce
6
Electronic Commerce
6
Job satisfaction
6
Kulturelle Identität
6
Measurement
6
Messung
6
Arbeitskräfte
5
Viral marketing
5
Virales Marketing
5
Workforce
5
Brand management
4
Cluster analysis
4
Clusteranalyse
4
Dienstleistungssektor
4
Großbritannien
4
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13
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1
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Article
38
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Article in journal
Aufsatz in Zeitschrift
38
research-article
4
Collection of articles of several authors
1
Collection of articles written by one author
1
Hochschulschrift
1
Sammelwerk
1
Sammlung
1
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Language
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English
German
15
Author
All
Walsh, Gianfranco
Han, Heesup
115
Mattila, Anna S.
105
Lusk, Jayson L.
75
Phau, Ian
73
Khare, Arpita
68
Grewal, Dhruv
65
Dwivedi, Yogesh Kumar
63
Loureiro, Sandra Maria Correia
63
Nayga, Rodolfo M.
62
Jang, Soocheong
61
Septianto, Felix
61
Paul, Justin
58
Belk, Russell W.
56
Ko, Eunju
50
Bagozzi, Richard P.
48
Hollebeek, Linda D.
48
Laroche, Michel
48
Kim, Jungkeun
46
Pelsmacker, Patrick de
45
Sharma, Piyush
44
Diamantopoulos, Adamantios
42
Thaichon, Park
42
Bang, Nguyen
40
Das, Gopal
39
Kim, Seongseop
38
Park, Jungkun
38
Rajagopal
38
Vrontis, Demetris
38
Ko, Yong Jae
37
Eisend, Martin
36
Hyun, Sunghyup Sean
36
Rana, Nripendra P.
36
Wong, IpKin Anthony
36
Wu, Luorong
36
Moschis, George P.
35
Verhoef, Peter C.
35
Bruwer, Johan
34
Dens, Nathalie
34
Jebarajakirthy, Charles
34
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Journal of business research : JBR
6
European management journal
4
Journal of service research : JSR
3
Psychology & marketing
3
Journal of marketing management : MM
2
Journal of service research
2
Academy of Management journal : AMJ
1
British journal of management : BJM
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
International journal of markets and business systems
1
International marketing review
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of the Academy of Marketing Science
1
Journal of vacation marketing : an international journal
1
Marketing : ZFP ; journal of research and management
1
The journal of product & brand management
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Yearbook of marketing and consumer research
1
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ECONIS (ZBW)
38
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38
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1
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
2
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
3
Relationships among immigrant consumers' cultural orientation, innovativeness and opinion leadership
Walsh, Gianfranco
- In:
International marketing review
39
(
2022
)
1
,
pp. 80-104
Persistent link: https://www.econbiz.de/10013169635
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Discount venture brands : self-congruity and perceived value-for-money?
Baker, Thomas L.
;
Chari, Simos
;
Daryanto, Ahmad
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 412-419
Persistent link: https://www.econbiz.de/10012257635
Saved in:
6
The relationship between health- and fitness-related social media use and consumers' disordered eating
Schünemeyer, Vivienne
;
Walsh, Gianfranco
- In:
Marketing : ZFP ; journal of research and management
42
(
2020
)
3
,
pp. 37-47
Persistent link: https://www.econbiz.de/10012389102
Saved in:
7
Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank
;
Walsh, Gianfranco
;
Hammes, Eva Katharina
- In:
European management journal
37
(
2019
)
3
,
pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
Saved in:
8
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
9
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
10
Every saint has a past, and every sinner has a future : influences of regulatory focus on consumers’ moral self‐regulation
Schwabe, Maria
;
Dose, David
;
Walsh, Gianfranco
- In:
Journal of consumer psychology : JCP : the official …
28
(
2018
)
2
,
pp. 234-252
Persistent link: https://www.econbiz.de/10011858584
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