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~language:"eng"
~person:"Wirtz, Jochen"
~subject:"Singapore Airlines"
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Singapore Airlines
Customer service
9
Kundenservice
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Dienstleistungsqualität
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Roboter
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service robot
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Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
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