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~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"Creativity"
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Search: subject_exact:"Friseure"
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Beziehungsmarketing
Creativity
Friseurhandwerk
32
Hairdressing industry
32
Relationship marketing
9
USA
7
United States
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
4
Großbritannien
4
Kundenzufriedenheit
4
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4
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3
Dienstleistungsqualität
3
Frauen
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Madjar, Nora
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Managing service quality : MSQ ; an international journal
2
Human performance
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Journal of business and psychology
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Journal of consumer behaviour : an international research review
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
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ECONIS (ZBW)
11
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11
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1
The moderating role of attachment styles in emotional bonding with service providers
Moussa, Salim
;
Touzani, Mourad
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 145-160
Persistent link: https://www.econbiz.de/10011685054
Saved in:
2
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
3
How marketplace performances produce interdependent status games and contested forms of symbolic capital
Üstüner, Tuba
;
Thompson, Craig J.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
5
,
pp. 796-814
Persistent link: https://www.econbiz.de/10009501093
Saved in:
4
The influence of gender dyads and physical appearance on the strength of the customer-provider relationship in the Taiwanese hairdressing industry
Wu, Pearl Pi-chu
;
Hwang, Ing-san
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009553103
Saved in:
5
Customer loyalty and the role of relationship length
Wang, Chung-yu
;
Wu, Li wei
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
1
,
pp. 58-74
Persistent link: https://www.econbiz.de/10009500699
Saved in:
6
Building friendships and relationships : the role of conversation in hairdressing service encounters
Garzaniti, Ivana
;
Pearce, Glenn
;
Stanton, John
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 667-687
Persistent link: https://www.econbiz.de/10009407377
Saved in:
7
Service quality, perceived value, corporate image, and customer loyalty in the context of varying levels of switching costs
Wang, Chung-yu
- In:
Psychology & marketing
27
(
2010
)
3
,
pp. 252-262
Persistent link: https://www.econbiz.de/10003956556
Saved in:
8
The influence of social regard on the customer–service firm relationship : the moderating role of length of relationship
Sabiote, Estela Fernández
;
Román, Sergio
- In:
Journal of business and psychology
24
(
2009
)
4
,
pp. 441-453
Persistent link: https://www.econbiz.de/10003934766
Saved in:
9
Trust in supervisors and trust in customers : their independent, relative, and joint effects on employee performance and creativity
Madjar, Nora
;
Ortiz-Walters, Rowena
- In:
Human performance
22
(
2009
)
2
,
pp. 128-142
Persistent link: https://www.econbiz.de/10003858216
Saved in:
10
Customers as contributors and reliable evaluators of creativity in the service industry
Madjar, Nora
;
Ortiz-Walters, Rowena
- In:
Journal of organizational behavior : OB ; the internat. …
29
(
2008
)
7
,
pp. 949-966
Persistent link: https://www.econbiz.de/10003774839
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