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~language:"eng"
~subject:"Kundenzufriedenheit"
~type_genre:"Thesis"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Acta Universitatis Oeconomicae Helsingiensis / A
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Ekonomi och samhälle : Skrifter uitgivna av Svenska Handelshögskolan
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Schriftenreihe innovatives Dienstleistungsmanagement
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ECONIS (ZBW)
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Contributions to relationship marketing on : satisfaction & customer-company identification
Sommerfeld, Angela
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2012
Persistent link: https://www.econbiz.de/10009696591
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2
On the dilution of customer orientation in customer-focused sales organizations : experimental results, field evidence and remedies
Fischer, Peter Mathias
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2011
Persistent link: https://www.econbiz.de/10009428233
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3
Essays on service management : from customer attitude to company profit ; sustainability and insurance ; customer information disclosure ; linking employer branding and service bra...
Bodderas, Mareike
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2011
Persistent link: https://www.econbiz.de/10008938612
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4
Essays on innovation roles and options
Bhardwaj, Gunjan
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2015
Persistent link: https://www.econbiz.de/10011504473
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5
The influence of advisors, advisor-customer relationships, and the financial crisis on satisfaction and retention of retail banking customers : three empirical studies
Lange, Konstantin
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2015
Persistent link: https://www.econbiz.de/10010478556
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6
Implications of consumers' brand-related cognitions for their perception of product quality : experiences, associations, emotional attachments and their effect on perceived quality...
Clemenz, Julian
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2012
Persistent link: https://www.econbiz.de/10009692203
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7
The application of psychological theories for an improved understanding of customer relationships
Bügel, Marnix Salim
-
2010
Persistent link: https://www.econbiz.de/10008647737
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8
Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry
Ebert, Tara
-
2009
-
1. ed.
Persistent link: https://www.econbiz.de/10003804051
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9
The interaction between digital marketing communication and customer loyalty
Merisavo, Marko
-
2008
Persistent link: https://www.econbiz.de/10003766169
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10
The nature of learning about customers in a customer service setting : a study of frontline contact persons
Wägar, Karolina
-
2007
Persistent link: https://www.econbiz.de/10003598810
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