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~language:"eng"
~subject:"Relationship marketing"
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Relationship marketing
Gerechtigkeit
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Skarlicki, Daniel P.
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Shao, Ruodan
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Journal of management : JOM
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Personnel psychology : a journal of applied research
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Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Shao, Ruodan
;
Skarlicki, Daniel P.
- In:
Personnel psychology : a journal of applied research
67
(
2014
)
1
,
pp. 23-59
Persistent link: https://www.econbiz.de/10010341782
Saved in:
2
The role of job demands and emotional exhaustion in the relationship between customer and employee incivility
Van Jaarsveld, Danielle
;
Walker, David D.
;
Skarlicki, …
- In:
Journal of management : JOM
36
(
2010
)
6
,
pp. 1486-1504
Persistent link: https://www.econbiz.de/10008701401
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