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Search: Electronic logistics service quality (e-LSQ) its impact on the customer's purchase satisfaction and retention Shashank Rao, Thomas J. Goldsby, Stanley E. Griffis, and Deepak Iyengar.
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Beziehungsmarketing
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Customer satisfaction
1
Dienstleistungsqualität
1
Kundenzufriedenheit
1
Logistics
1
Logistik
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Online retailing
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Online-Handel
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Relationship marketing
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Service quality
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Goldsby, Thomas J.
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Griffis, Stanley E.
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Journal of business logistics : JBL
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Electronic
logistics
service
quality
(
e-LSQ
) :
its
impact
on
the
customer
's
purchase
satisfaction
and
retention
Rao, Shashank
;
Goldsby, Thomas J.
;
Griffis, Stanley E.
; …
- In:
Journal of business logistics : JBL
32
(
2011
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
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