Nogatchewsky, Gwenaëlle - In: Revue Finance Contrôle Stratégie 9 (2006) 2, pp. 89-119
(VF)Le recours croissant à l’externalisation des activités pose le problème du management des relations client … the management of buyer-supplier relationships, and in particular of their control. This paper presents a military … of control devices:knowledge,incentives,protection and seduction. …