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19.10.1997
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Les services de l'an 2000 : à la mémoire d'Éric Langeard
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Contrôle de gestion et mesure de la qualité du service
Malleret, Véronique
- In:
Les services de l'an 2000 : à la mémoire d'Éric Langeard
,
(pp. 71-94)
.
1999
Persistent link: https://www.econbiz.de/10001429716
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Le contrôle de la qualité dans le domaine des services
Lambin, Jean-Jacques
- In:
Gestion 2000
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1987
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Persistent link: https://www.econbiz.de/10001034019
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