Sipayung, Sari Mariahma Nova - 2011
Sari Mariahma Nova Sipayung, 2011, The Influence of Service Quality on Satisfaction And Loyalty of The Customers of PT … is expected to be able win the competition. The purpose of study was to find and analyze the influence of service quality … related to service quality. This study was quantitative descriptive and explanatory research. The population of this study was …