Garza Ríos, Rosario C.; González Sánchez, Caridad N.; … - In: Revista de métodos cuantitativos para la economía y … 22 (2016), pp. 19-35
In this paper we show the results achieved by integrating Six Sigma, discrete simulation techniques and multi … resources and customer satisfaction. DMAIC methodology was used to propose a procedure that defines, for each phase, simulation … tools, multi-attribute decision making, statistics and quality control and management. The use of simulation allowed us to …