Al-Zubaidi, Hassan; Al-Asousi, Dalal - In: Journal of Economic and Administrative Sciences 28 (2012) 1, pp. 28-38
Purpose – The purpose of this research is to assess the service quality of central blood bank from blood donors’ perspective. Design/methodology/approach – Data were collected by empirical study in a central blood bank. The instrument captured 354 blood donors’ using a SERVQUAL...