Jou, Rong-Chang; Lam, Soi-Hoi; Hensher, David A.; Chen, … - In: Transportation Research Part E: Logistics and … 44 (2008) 4, pp. 580-592
A game theoretic model, integrated with passenger's international choice behavior, for the competition between international airlines is developed and used to identify the role of competing service quality. The empirical evidence suggests that safety, convenience and service quality have a major...