MANIU, Laura Cristina; MARIN-PANTELESCU, Andreea - In: Journal of Knowledge Management, Economics and … 2 (2012) 1, pp. 13-13
The objective of a hospitality business is to provide guests with a place where they feel welcome and appreciated, and where they can relax and have an enjoyable experience. Service is what an establishment does to and for its guests to achieve this objective. Service is not about smiling and...