Bakar, Abbul Hamid Abu; Choy, Chong Siong; Lin, Binshan; … - In: International Journal of Information Technology & … 13 (2014) 03, pp. 451-471
This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and...