Jiang, Jui-Chin; Sun, Paul; Chou, Yuan-Ju - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 317-330
The purpose of this paper is to develop a conceptual framework of service system design by using TRIZ and tools. When … solving processes for service system design (SSD). The two main cognitive gaps which are: 1) the ideal contradiction matrix; 2 …