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~person:"Abolfazl Amanollah Nejad Kalkhouran"
~person:"Edvardsson, Bo"
~subject:"Kundenintegration"
~subject:"Relationship marketing"
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Kundenintegration
Relationship marketing
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Abolfazl Amanollah Nejad Kalkhouran
Edvardsson, Bo
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Involving customers in new service development
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Service quality and management
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ECONIS (ZBW)
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Customer and supplier involvement in new service development
Hull, Frank
;
Edvardsson, Bo
;
Storey, Chris
- In:
Involving customers in new service development
,
(pp. 281-312)
.
2006
Persistent link: https://www.econbiz.de/10003593827
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2
Criticality of critical incidents in customer relationships
Edvardsson, Bo
;
Strandvik, Tore
- In:
Service quality and management
,
(pp. 89-110)
.
1999
Persistent link: https://www.econbiz.de/10001407684
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