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~person:"Abrudan, Ioana N."
~person:"Franz, Robert"
~person:"Stehr, Mark"
~subject:"Service industry"
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Auswirkungen der Mitarbeiterzufriedenheit auf die Kundenzufriedenheit im Dienstleistungssektor : theoretische Grundlagen und empirische Ergebnisse
Franz, Robert
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2011
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1. Aufl.
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