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-- Social customer relationship management (SCRM) : a strategy for customer engagement / Ameen Al-Azzam, Technical College in … University, Algeria / Abdelmadjid Ezzine, Sidi Bel Abbes University, Algeria -- Social media as social customer relationship … management tool : case of Jordan Medical Directory / Wafaa A. Al-Rabayah, Independent Researcher, Jordan -- Determinants of brand …