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~person:"Ackermann, Anja-Susan"
~subject:"Beziehungsmarketing"
~subject:"Hochschule"
~subject:"Theory"
~type_genre:"Book section"
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Kundenzufriedenheit und Kundenbindung : Strategien und Instrumente von Finanzdienstleistern
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Qualitäts- und Beschwerdemanagement im Privatkundengeschäft
Ackermann, Anja-Susan
- In:
Kundenzufriedenheit und Kundenbindung : Strategien und …
,
(pp. 455-472)
.
1998
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