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~person:"Agnihotri, Durgesh"
~person:"Akbar, Syed Waqar"
~person:"Prado-Prado, J. Carlos"
~subject:"Restaurant industry"
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"Actions speak louder than words" : an impact of service recovery antecedents on customer delight in quick-service restaurants
Agnihotri, Durgesh
;
Kulshreshtha, Kushagra
;
Tripathi, Vikas
- In:
Asia-Pacific journal of business administration
14
(
2022
)
4
,
pp. 421-444
Persistent link: https://www.econbiz.de/10013536877
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