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~person:"Ahlert, Dieter"
~person:"Kim, Wansoo"
~subject:"Kundenzufriedenheit"
~subject:"Theorie"
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Search: subject_exact:"Kundennähe"
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Kundenzufriedenheit
Theorie
Beziehungsmarketing
39
Relationship marketing
39
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15
Customer satisfaction
14
Consumer behaviour
12
Konsumentenverhalten
12
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German
17
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Ahlert, Dieter
Kim, Wansoo
Homburg, Christian
61
Bruhn, Manfred
55
Han, Heesup
34
Huber, Frank
28
Bauer, Hans H.
24
Piller, Frank T.
24
Stauss, Bernd
24
Herrmann, Andreas
23
Mattila, Anna S.
20
Svensson, Göran
20
Prentice, Catherine
19
Günter, Bernd
18
Matzler, Kurt
18
Reichwald, Ralf
17
Stock-Homburg, Ruth
17
Gil Saura, Irene
16
Hennig-Thurau, Thorsten
16
Mittal, Vikas
16
Töpfer, Armin
16
Hinterhuber, Hans H.
15
Krafft, Manfred
15
Helm, Sabrina
14
Hyun, Sunghyup Sean
14
Aksoy, Lerzan
13
Hammerschmidt, Maik
13
Hippner, Hajo
13
Kumar, V.
13
Usman, Osly
13
Wong, IpKin Anthony
13
Bilgihan, Anil
12
Elhauge, Einer
12
Gouthier, Matthias H. J.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Verhoef, Peter C.
12
Balaji, M. S.
11
Benkenstein, Martin
11
Evanschitzky, Heiner
11
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Journal of travel and tourism marketing
5
International journal of hospitality management
4
Springer eBook Collection / Business and Economics
2
Vertikales Marketing und Markenführung im Zeichen von Category-Management
2
Customer Relationship Management im Handel : Strategien, Konzepte, Erfahrungen
1
Distribution im Aufbruch : Bestandsaufnahme und Perspektiven
1
Electronic retailing
1
Excellence im Marketing - Erfolgsfaktoren im Wandel : Dokumentation des 5. Münsteraner Marketing-Symposiums aus Anlass des 30-jährigen Bestehens des Instituts für Marketing an der Westfälischen Wilhelms-Universität Münster am 16. Oktober 1999
1
Handelsmarken : Zukunftsperspektiven der Handelsmarkenpolitik
1
Interaktionen im Dienstleistungsbereich
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Münsteraner Schriften zur Distributions- und Handelsforschung
1
Roland Berger-Reihe: Strategisches Management für Konsumgüterindustrie und -handel
1
Roland-Berger-Reihe: Strategisches Management für Konsumgüterindustrie und -handel
1
Textil- und Bekleidungswirtschaft im Wandel : betriebs- und volkswirtschaftliche Aspekte im Spiegel der FATM-Arbeit 1990-2001
1
The service industries journal
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism management : research, policies, practice
1
Wissenschaft & Praxis
1
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ECONIS (ZBW)
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1
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
2
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
3
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
4
Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
5
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
6
Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Kim, Wansoo
;
Lee, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
Saved in:
7
Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty
Han, Heesup
;
Meng, Bo
;
Kim, Wansoo
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 91-103
Persistent link: https://www.econbiz.de/10011642653
Saved in:
8
In-flight service performance and passenger loyalty : a cross-national (China/Korea) study of travelers using low-cost carriers
Han, Heesup
;
Hyun, Sunghyup Sean
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
31
(
2014
)
5/6
,
pp. 589-609
Persistent link: https://www.econbiz.de/10010405093
Saved in:
9
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
10
Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo
;
Ok, Chihyung
;
Canter, Deborah D.
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
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