Blaich, Günther; Evanschitzky, Heiner; Kenning, Peter; … - EconWPA - 2004
be seen as a knowledge management problem. The main contribution of this paper is to analyze knowledge management in … service networks. We use a strategic management approach instead of a more technology-oriented approach since we believe that … objective of this paper is to analyze the problems concerning the management of knowledge in service networks. It outlines …