Blackman, Deborah Ann; Buick, Fiona; O'Donnell, Michael; … - 2012
focus on performance management in both the public and private sectors, the performance puzzle remains. In part, we argue …, this is because of a failure to recognise the complex interactions across the micro, meso, and macro levels of performance … management that characterise such systems in the public sector. We consider the current attention on system-wide 'high …