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~person:"Akaka, Melissa Archpru"
~person:"Ammann, Paul"
~subject:"Dienstleistungsmanagement"
~subject:"Messung"
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Dienstleistungsmanagement
Messung
Customer service
3
Kundenservice
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Service management
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1
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Akaka, Melissa Archpru
Ammann, Paul
Bruhn, Manfred
3
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Grundlagen des After Sales Marketing
1
The journal of services marketing
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ECONIS (ZBW)
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Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
2
Grundlagen des After Sales Marketing
Pepels, Werner
(
ed.
);
Ammann, Paul
(
contributor
)
-
2014
-
3., aktualisierte u. erw. Aufl.
Persistent link: https://www.econbiz.de/10010457275
Saved in:
3
Industrielles Dienstleistungsmanagement
Ammann, Paul
;
Rodel, Eugen
-
2014
Persistent link: https://www.econbiz.de/10010457860
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