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~person:"Aksoy, Lerzan"
~subject:"Beziehungsmarketing"
~subject:"Customer loyalty"
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Search: subject:"Loyalty"
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Beziehungsmarketing
Customer loyalty
Consumer behaviour
8
Konsumentenverhalten
8
Relationship marketing
8
Customer satisfaction
6
Kundenzufriedenheit
6
Share of wallet
4
Loyalty
3
Satisfaction
3
Customer retention
2
Kundenbindung
2
Measurement
2
Messung
2
customer satisfaction
2
Attachment style
1
Consumer behavior
1
Consumer loyalty
1
Coping
1
Customer commitment
1
Customer experience
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Financial services
1
Finanzdienstleistung
1
Frictionless
1
Happiness
1
Information usage
1
Longitudinal
1
Longitudinal data
1
Memorable
1
Net Promoter
1
Panel
1
Panel study
1
Panel survey data
1
Recommend intent
1
Relationship
1
Relative metrics
1
Segmentation methods
1
Service encounters
1
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English
8
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Aksoy, Lerzan
Han, Heesup
31
Prentice, Catherine
15
Tanford, Sarah
14
Gil Saura, Irene
13
Mattila, Anna S.
13
Rennhak, Carsten
12
Verhoef, Peter C.
12
Bijmolt, Tammo H. A.
11
Wong, IpKin Anthony
11
Bilgihan, Anil
10
Kim, Wansoo
9
Raab, Carola
9
Zolfaghari, Saeed
9
Hyun, Sunghyup Sean
8
Japutra, Arnold
8
Keiningham, Timothy
8
Loureiro, Sandra Maria Correia
8
Makanyeza, Charles
8
Molinillo, Sebastian
8
Palmatier, Robert W.
8
Rather, Raouf Ahmad
8
Rubio Benito, Natalia
8
Bang, Nguyen
7
Bazargan, Amirhossein
7
Casidy, Riza
7
Das, Gopal
7
Ieva, Marco
7
Khan, Imran
7
Meyer-Waarden, Lars
7
Rahman, Zillur
7
Ramaseshan, B.
7
Rodríguez del Bosque, Ignacio A.
7
Steinhoff, Lena
7
Šerić, Maja
7
Ahn, Jiseon
6
Al-Hawary, Sulieman Ibraheem Shelash
6
Berezan, Orie
6
Breugelmans, Els
6
Chahal, Hardeep
6
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Journal of service management
3
Journal of business research : JBR
1
Journal of marketing research : JMR
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
The journal of services marketing
1
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ECONIS (ZBW)
8
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1
Does
loyalty
span domains? : examining the relationship between consumer
loyalty
, other loyalties and happiness
Aksoy, Lerzan
;
Keiningham, Timothy
;
Buoye, Alexander
; …
- In:
Journal of business research : JBR
68
(
2015
)
12
,
pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506
Saved in:
2
The practitioners' path to customer
loyalty
: memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
3
Modeling heterogeneity in the satisfaction,
loyalty
intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
4
Relative measures in service research
Aksoy, Lerzan
;
Hogreve, Jens
;
Lariviere, Bart
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 448-452
Persistent link: https://www.econbiz.de/10011418336
Saved in:
5
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
6
A longitudinal examination of customer commitment and
loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
7
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
8
How do you measure what you can't define? : the current state of
loyalty
measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
Saved in:
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