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~person:"Aksoy, Lerzan"
~subject:"Customer Loyalty"
~subject:"Customer satisfaction"
~subject:"Social web"
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Customer Loyalty
Customer satisfaction
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Beziehungsmarketing
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Consumer behaviour
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Customer loyalty
2
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2
Kundenbindung
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Consumer loyalty
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customer loyalty
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customer satisfaction
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intentions
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recommendations
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Aksoy, Lerzan
Prentice, Catherine
9
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6
Ozuem, Wilson
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Rodríguez del Bosque, Ignacio A.
5
Enkawa, Takao
4
Izogo, Ernest Emeka
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Makanyeza, Charles
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Bilgihan, Anil
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Rahman, Hasebur
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Roberts-Lombard, Mornay
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Schvaneveldt, Shane J.
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Stan, Valentina
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Sudhir, K.
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Journal of retailing and consumer services
1
Journal of service management
1
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ECONIS (ZBW)
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1
The practitioners' path to
customer
loyalty
: memorable experiences or frictionless experiences?
Williams, Luke
;
Buoye, Alexander
;
Keiningham, Timothy
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305912
Saved in:
2
How do you measure what you can't define? : the current state of loyalty measurement and management
Aksoy, Lerzan
- In:
Journal of service management
24
(
2013
)
4
,
pp. 356-381
Persistent link: https://www.econbiz.de/10009790206
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