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~person:"Al-Karaghouli, Wafi"
~person:"Biedenbach, Galina"
~subject:"Service quality"
~subject:"perceived value and customer satisfaction"
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Service quality
perceived value and customer satisfaction
Brand image
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Dienstleistungsqualität
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Al-Karaghouli, Wafi
Biedenbach, Galina
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ECONIS (ZBW)
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
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2
Brand equity, satisfaction, and switching costs : an examination of effects in the business-to-business setting
Biedenbach, Galina
;
Bengtsson, Maria
;
Marell, Agneta
- In:
Marketing intelligence & planning
33
(
2015
)
2
,
pp. 164-178
Persistent link: https://www.econbiz.de/10011326052
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