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~person:"Al-Karaghouli, Wafi"
~subject:"Konsumentenverhalten"
~subject:"Service quality"
~subject:"perceived value and customer satisfaction"
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Konsumentenverhalten
Service quality
perceived value and customer satisfaction
Beziehungsmarketing
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Brand image
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Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
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Markenimage
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Mobilkommunikation
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Telecommunications industry
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switching cost
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Al-Karaghouli, Wafi
Siciliani, Paolo
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Heiss, Florian
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Deuflhard, Florian
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Information systems management
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ECONIS (ZBW)
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal
;
Al-Karaghouli, Wafi
;
Minov, Stanimir
; …
- In:
Information systems management
37
(
2020
)
1
,
pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
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