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~person:"Albrecht, Arne Keno"
~person:"Fombelle, Paul W."
~subject:"Dienstleistung"
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Dienstleistung
Communication
1
Consumer behaviour
1
Costs
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Customer service
1
Customers
1
Dienstleistungsqualität
1
Face
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Perception
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Albrecht, Arne Keno
Fombelle, Paul W.
Wittko, Ole
4
Rieder, Kerstin
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Keil, Thomas
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Friedrich-Schiller-Universität Jena
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Journal of business research : JBR
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ECONIS (ZBW)
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The role of non-interactive other customers' influence in service environments
Albrecht, Arne Keno
-
2017
Persistent link: https://www.econbiz.de/10011667018
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2
Let them all eat cake : providing VIP services without the cost of exclusion for non-VIP customers
Fombelle, Paul W.
;
Sirianni, Nancy J.
;
Goldstein, Noah J.
; …
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1987-1996
Persistent link: https://www.econbiz.de/10011384222
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