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~person:"Alon, Ilan"
~person:"Kwansa, Francis A."
~person:"Mattila, Anna S."
~subject:"Service quality"
~subject:"United States"
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Service quality
United States
Hotel industry
28
Hotellerie
28
Consumer behaviour
11
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USA
11
Corporate Social Responsibility
5
Corporate social responsibility
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Dienstleistungsqualität
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Restaurant industry
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CSR
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Firm performance
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Strategic management
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Strategisches Management
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Unternehmenserfolg
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Environmental management
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Umweltmanagement
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Zahlungsbereitschaftsanalyse
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firm performance
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hotel
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2001-2008
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Alon, Ilan
Kwansa, Francis A.
Mattila, Anna S.
Han, Heesup
19
Kim, Woo Gon
10
Jang, Soocheong
9
Lee, Seoki
9
Karatepe, Osman M.
8
Mody, Makarand Amrish
8
Torres, Edwin N.
8
Dogru, Tarik
7
Hubbard, Thomas N.
7
O'Neill, John
7
Qu, Hailin
7
Shahin, Arash
7
Suess, Courtney
7
Dabestani, Reza
6
Law, Chun Hung Roberts
6
Bai, Billy
5
Butters, R. Andrew
5
Caber, Meltem
5
Cobanoglu, Cihan
5
Kalnins, Arturs
5
Lee, Jin-soo
5
Lehto, Xinran Y.
5
Magnini, Vincent P.
5
Miao, Li
5
Noone, Breffni M.
5
Shirouyehzad, Hadi
5
So, Kevin Kam Fung
5
Xu, Xun
5
Albayrak, Tahir
4
Ali, Faizan
4
Amin, Muslim
4
Assaker, Guy
4
Canina, Linda
4
Chen, Chiang-ming
4
Daskin, Mustafa
4
Dev, Chekitan S.
4
Enz, Cathy A.
4
Gursoy, Dogan
4
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4
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International journal of hospitality management
5
International journal of contemporary hospitality management
3
Cornell hospitality quarterly : CQ
1
Franchising globally : innovation, learning and imitation
1
Handbook of hospitality strategic management
1
International journal of business and emerging markets : IJBEM
1
The Cornell School of hotel administration handbook of applied hospitality strategy
1
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
1
Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
15
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1
The impact of environmental management on firm performance in the U.S. lodging REITs : the moderating role of outside board of directors
Yeon, Jihwan
;
Lee, Seoki
;
Jolly, Phillip M.
;
Mattila, …
- In:
Tourism economics : the business and finance of tourism …
29
(
2023
)
2
,
pp. 513-532
Persistent link: https://www.econbiz.de/10014246049
Saved in:
2
The value of service robots from the hotel guest's perspective : a mixed-method approach
Lin, Ingrid Y.
;
Mattila, Anna S.
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-21
Persistent link: https://www.econbiz.de/10012495116
Saved in:
3
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
4
Improving service management in budget hotels
Peng, Jianping
;
Zhao, Xinyuan
;
Mattila, Anna S.
- In:
International journal of hospitality management
49
(
2015
),
pp. 139-148
Persistent link: https://www.econbiz.de/10011379970
Saved in:
5
An event study of the delisting of hospitality stocks in the United States
Leung, Wai K.
;
Tse, Eliza Ching-yick
;
Kwansa, Francis A.
- In:
The journal of hospitality financial management : …
21
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10010234146
Saved in:
6
Examining the determinants of hotel chain expansion through international franchising
Alon, Ilan
;
Ni, Liqiang
;
Wang, Youcheng
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 379-386
Persistent link: https://www.econbiz.de/10009503307
Saved in:
7
The role of hotel owners : the influence of corporate strategies on hotel performance
Xiao, Qu
;
O'Neill, John
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
24
(
2012
)
1
,
pp. 122-139
Persistent link: https://www.econbiz.de/10009510218
Saved in:
8
The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word-of-mouth
Berezina, Katerina
;
Cobanoglu, Cihan
;
Miller, Brian L.
; …
- In:
International journal of contemporary hospitality management
24
(
2012
)
7
,
pp. 991-1010
Persistent link: https://www.econbiz.de/10009666529
Saved in:
9
An examination of electronic video clips in the context of hotel Websites
Kim, Sungsoo
;
Mattila, Anna S.
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 612-618
Persistent link: https://www.econbiz.de/10009130569
Saved in:
10
Strategic hotel development and positioning : the effects of revenue drivers on profitability
O'Neill, John
;
Mattila, Anna S.
- In:
The Cornell School of hotel administration handbook of …
,
(pp. 929-937)
.
2010
Persistent link: https://www.econbiz.de/10008667100
Saved in:
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