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~person:"Amin, Muslim"
~person:"Verhoef, Peter C."
~subject:"Emotion"
~subject:"Konsumentenverhalten"
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Emotion
Konsumentenverhalten
Customer satisfaction
30
Kundenzufriedenheit
30
Consumer behaviour
18
Dienstleistungsqualität
17
Service quality
17
Beziehungsmarketing
14
Relationship marketing
14
Malaysia
7
Hotel industry
4
Hotellerie
4
Islamic finance
4
Islamisches Finanzsystem
4
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Marketingmanagement
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Confidence
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Customer value
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Einzelhandel
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Kundenwert
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Mobile communications
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Mobilkommunikation
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Performance measurement
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Performance-Messung
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Retail trade
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Retailing
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Satisfaction
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Vertrauen
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customer satisfaction
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Customer feedback metrics
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Firm performance
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Amin, Muslim
Verhoef, Peter C.
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Söderlund, Magnus
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Barnes, Donald C.
12
Gustafsson, Anders
12
Huber, Frank
12
Klaus, Philipp
12
Prybutok, Victor R.
11
Quach, Sara
11
Wu, Luorong
11
Bang, Nguyen
10
Rather, Raouf Ahmad
10
Ryu, Kisang
10
Ahn, Jiseon
9
Chua, Bee-Lia
9
Frank, Björn
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Lee, Choong-Ki
9
Liu, Chih-Hsing
9
Muskat, Birgit
9
Qu, Hailin
9
Sreejesh, S.
9
Xu, Xun
9
Yu, Jongsik
9
Ali, Faizan
8
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Journal for global business advancement : JGBA
2
Journal of retailing
2
Nankai business review international
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
Journal of business research : JBR
1
Journal of hospitality and tourism insights
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Marketing accountability for marketing and non-marketing outcomes
1
South Asian journal of management : SAJM
1
The international journal of bank marketing : IJBM
1
Tourism review
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Universia business review : UBR
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ECONIS (ZBW)
18
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1
How luxury restaurants will enhance the concept of guest delight
Padma Panchapakesan
;
Amin, Muslim
;
Herjanto, Halimin
- In:
Journal of hospitality and tourism insights
5
(
2022
)
2
,
pp. 311-330
Persistent link: https://www.econbiz.de/10013189274
Saved in:
2
Airline service : low-cost-carriers (LCCs) failure and passenger emotional experience
Herjanto, Halimin
;
Amin, Muslim
;
Okumus, Fevzi
; …
- In:
Tourism review
77
(
2022
)
3
,
pp. 945-963
Persistent link: https://www.econbiz.de/10013368792
Saved in:
3
The impact of hard discounter presence on store satisfaction and store loyalty
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012434278
Saved in:
4
Customer feedback metrics for marketing accountability
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Marketing accountability for marketing and …
,
(pp. 49-74)
.
2021
Persistent link: https://www.econbiz.de/10012653774
Saved in:
5
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
6
The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
Saved in:
7
The moderating role of shopping trip type in store satisfaction formation
Hunneman, Auke
;
Verhoef, Peter C.
;
Sloot, Laurens M.
- In:
Journal of business research : JBR
78
(
2017
),
pp. 133-142
Persistent link: https://www.econbiz.de/10011736263
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
10
3G post adoption users experience with telecommunications services : a partial least squares (PLS) path modelling approach
Sajad Rezaei
;
Amin, Muslim
;
Moghaddam, Minoo
;
Mohamed, …
- In:
Nankai business review international
7
(
2016
)
3
,
pp. 389-422
Persistent link: https://www.econbiz.de/10011688336
Saved in:
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