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~person:"Andrew, William"
~person:"Bolumole, Yemisi A."
~person:"Kwon, Hyunji"
~subject:"United States"
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Dienstleistungsmanagement
5
Service management
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2003-2004
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Andrew, William
Bolumole, Yemisi A.
Kwon, Hyunji
Batt, Rosemary L.
3
Doellgast, Virginia
3
Verma, Rohit
3
Cheng, T. C. E.
2
Christen, Elisabeth
2
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Brookings trade forum
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Supply chain management : processes, partnerships, performance
1
The journal of hospitality financial management : journal of the Association of Hospitality Financial Management Educators
1
The next available operator : managing human resources in Indian business process outsourcing industry
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Working paper series / Center for Advanced Human Resource Studies
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ECONIS (ZBW)
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Factors that impact unsystematic risk in the US restaurant industry
Dalbor, Michael
;
Hua, Nan
;
Andrew, William
- In:
The journal of hospitality financial management : …
22
(
2014
)
2
,
pp. 89-96
Persistent link: https://www.econbiz.de/10010496322
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2
Employment systems in call centres in the United Stats and India
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
The next available operator : managing human resources …
,
(pp. 217-252)
.
2009
Persistent link: https://www.econbiz.de/10003923645
Saved in:
3
Service management and employment systems in US and Indian call centers
Batt, Rosemary L.
;
Doellgast, Virginia
;
Kwon, Hyunji
- In:
Brookings trade forum
(
2005
),
pp. 335-360
Persistent link: https://www.econbiz.de/10003326740
Saved in:
4
The customer service management process
Bolumole, Yemisi A.
;
Knemeyer, A. Michael
;
Lambert, …
- In:
Supply chain management : processes, partnerships, …
,
(pp. 41-58)
.
2006
Persistent link: https://www.econbiz.de/10003386273
Saved in:
5
Service management and employment systems in U.S. and Indian call centers
Batt, Rosemary L.
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10003279767
Saved in:
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