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~person:"Anthony, Christina I."
~person:"Bawa, Anupam"
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Anthony, Christina I.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of marketing theory and practice : JMTP
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Seeking consumer forgiveness : face management by frontline employees
Bath, Jatinderpreet Kaur
;
Bawa, Anupam
- In:
Journal of marketing theory and practice : JMTP
28
(
2020
)
4
,
pp. 387-402
Persistent link: https://www.econbiz.de/10012483475
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The labor of lies : how lying for material rewards polarizes consumers' outcome satisfaction
Anthony, Christina I.
;
Cowley, Elizabeth
- In:
Journal of consumer research : JCR ; an …
39
(
2012/13
)
3
,
pp. 478-492
Persistent link: https://www.econbiz.de/10009658072
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