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~person:"Antony, Jiju"
~subject:"Dienstleistungsqualität"
~type:"article"
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The application of Kano model in the healthcare industry : a systematic
literature
review
Materla, Tejaswi
;
Cudney, Elizabeth A.
;
Antony, Jiju
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 660-681
Persistent link: https://www.econbiz.de/10012199777
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