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~person:"Antony, Jiju"
~subject:"Service industry"
~type_genre:"Case study"
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The international journal of productivity and performance management : IJPPM
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World class applications of Six Sigma : [real world examples of success]
Antony, Jiju
(
ed.
);
Bañuelas, Ricardo
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003284224
Saved in:
2
Lean six sigma in a call centre : a case study
Laureani, Alessandro
;
Antony, Jiju
;
Douglas, Alex
- In:
The international journal of productivity and …
59
(
2010
)
8
,
pp. 757-768
Persistent link: https://www.econbiz.de/10008778205
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