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~person:"Anttila, Juhani"
~subject:"Dienstleistungsqualität"
~type_genre:"Konferenzbeitrag"
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Dienstleistungsqualität
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International journal of quality and service sciences
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Understanding quality - conceptualization of the fundamental concepts of quality
Anttila, Juhani
;
Jussila, Kari
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 251-268
Persistent link: https://www.econbiz.de/10011772098
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