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~person:"Anwar, Sohail"
~subject:"Service industry"
~subject:"Service quality"
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Anwar, Sohail
Mattila, Anna S.
19
Grégoire, Yany
12
Jang, Soocheong
10
Van Vaerenbergh, Yves
10
McColl-Kennedy, Janet R.
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Tsarenko, Yelena
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Edvardsson, Bo
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Ro, Heejung
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Balaji, M. S.
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Svensson, Göran
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Tronvoll, Bård
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Chebat, Jean-Charles
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Harun, Ahasan
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Larivière, Bart
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Matos, Celso Augusto de
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Meyer, Tracy
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Ozuem, Wilson
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Patterson, Paul G.
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Shin, Hyunju
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Sreejesh, S.
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Béal, Mathieu
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Casidy, Riza
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Crisafulli, Benedetta
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Fan, Xiucheng
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Gelbrich, Katja
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Halperin, Basil
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Ho, Benjamin
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Hogreve, Jens
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Hsu, Cathy H. C.
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List, John A.
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International journal of services, economics and management
1
Qualitative market research : an international journal
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ECONIS (ZBW)
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Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
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2
An integrated service recovery process for service failures : insights from systematic review
Anwar, Sohail
;
Ozuem, Wilson
- In:
Qualitative market research : an international journal
25
(
2022
)
4
,
pp. 433-452
Persistent link: https://www.econbiz.de/10013380492
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