//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Aparicio-Valverde, Mireia"
~person:"D'Cruz, Premilla"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call Center"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Call centre
18
Callcenter
18
India
12
Indien
12
Arbeitsbedingungen
5
Working conditions
5
Spain
4
Spanien
4
Call centres
3
Deutschland
3
Germany
3
Arbeitszufriedenheit
2
Auslandsverlagerung
2
Austria
2
Befristete Beschäftigung
2
Betriebsklima
2
Gewerkschaftsmitgliedschaft
2
Human Resource Management
2
Job satisfaction
2
Mobbing
2
Offshoring
2
Outsourcing
2
Personalmanagement
2
Temporary employment
2
Union membership
2
Work climate
2
Workplace bullying
2
offshoring
2
Österreich
2
2003-2005
1
Arbeitsgestaltung
1
Arbeitskräfte
1
Arbeitsrecht
1
Arbeitsverhalten
1
Arbeitswelt
1
Argentina
1
Argentinien
1
BPO
1
Back offices
1
Bangalore
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
18
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Aufsatz im Buch
4
Book section
4
Language
All
English
18
Author
All
Aparicio-Valverde, Mireia
D'Cruz, Premilla
Doellgast, Virginia
17
Connell, Julia
14
Weinkopf, Claudia
14
Burgess, John
13
Holtgrewe, Ursula
13
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
L'Ecuyer, Pierre
11
Sauermann, Jan
11
Jouini, Oualid
10
Mirchandani, Kiran
10
Stolletz, Raik
10
Helber, Stefan
9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shumsky, Robert A.
8
Sutter, Matthias
8
Akşin, Zeynep
7
Bhulai, Sandjai
7
Bittner, Susanne
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Pinker, Edieal J.
7
Scupin, Yvonne
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Bain, Peter
6
Batt, Rosemary L.
6
Cueni, Reto
6
more ...
less ...
Published in...
All
The international journal of human resource management
3
New technology, work and employment
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Economic and industrial democracy : EID ; an international journal
1
Employee relations
1
European journal of industrial relations
1
Global business review
1
Handbook of research on knowledge-intensive organizations
1
ILR review : the journal of work and policy
1
Industrial relations journal
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
Journal of service theory and practice : JSTP
1
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1
The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
1
more ...
less ...
Source
All
ECONIS (ZBW)
18
Showing
1
-
10
of
18
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
2
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
3
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
4
The incidence of interpersonal workplace bullying in India's ITES-BPO sector
D'Cruz, Premilla
;
Rayner, Charlotte
- In:
The Indian journal of labour economics : a quarterly …
57
(
2014
)
2
,
pp. 226-242
Persistent link: https://www.econbiz.de/10011403757
Saved in:
5
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
6
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
7
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
8
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
9
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
10
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->