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~person:"Aparicio-Valverde, Mireia"
~person:"Noronha, Ernesto"
~person:"Weinkopf, Claudia"
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Call centre
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Aparicio-Valverde, Mireia
Noronha, Ernesto
Weinkopf, Claudia
Doellgast, Virginia
17
Connell, Julia
14
Holtgrewe, Ursula
14
Burgess, John
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D'Cruz, Premilla
12
Russell, Bob
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Taylor, Phil
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L'Ecuyer, Pierre
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Sauermann, Jan
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Jouini, Oualid
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Mirchandani, Kiran
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Stolletz, Raik
10
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9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mertins, Vanessa
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Scholarios, Dora
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Schumacher, Heiner
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Shumsky, Robert A.
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Sutter, Matthias
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Akşin, Zeynep
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Bhulai, Sandjai
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Bittner, Susanne
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Grip, Andries de
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Hannif, Zeenobiyah
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Mandelbaum, Avishai
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Menzler-Trott, Eckart
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Scupin, Yvonne
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Wieland, Rainer
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Abdullateef, Aliyu Olayemi
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Bain, Peter
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Batt, Rosemary L.
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Cueni, Reto
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The international journal of human resource management
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
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Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
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Developments in the call centre industry : analysis, changes, and challenges
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Employee relations
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Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikation
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Foliensatz zum Expertengespräch in der Hans-Böckler-Stiftung am 27. September 2002. Gelsenkirchen: Inst. Arbeit und Technik
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Global business review
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Handbook of research on knowledge-intensive organizations
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IAT-Report ; 8 (2002)
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ILR review : the journal of work and policy
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International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
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Jahrbuch ; 1999/2000, S. 46-60
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Journal of service theory and practice : JSTP
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The next available operator : managing human resources in Indian business process outsourcing industry
1
Work and life in the global economy : a gendered analysis of service work
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Workshop Emerging Patterns of Employment, Union Representation and Job Design Berlin, June 23/24, 2005
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paper presented to the 23rd Conference of the
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paper presented to the Conference of the
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ECONIS (ZBW)
23
USB Cologne (business full texts)
8
USB Cologne (EcoSocSci)
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1
The service-profit chain in call centre services
Chicu, Dorina
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
; …
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
5
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011599111
Saved in:
2
Customer cyberbullying : the experiences of India's international-facing call centre agents
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Boundary spanning elements and the marketing function …
,
(pp. 9-32)
.
2015
Persistent link: https://www.econbiz.de/10010506341
Saved in:
3
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
4
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
5
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
6
Call centres' employment practices in global value networks : a view from Argentina as a receiving economy
Bono, Andrea del
;
Gorjup, María Tatiana
;
Henry, Laura
; …
- In:
Economic and industrial democracy : EID ; an …
34
(
2013
)
4
,
pp. 693-717
Persistent link: https://www.econbiz.de/10010212397
Saved in:
7
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
8
High commitment management practices re-examined : the case of Indian call centres
D’Cruz, Premilla
;
Noronha, Ernesto
- In:
Economic and industrial democracy : EID ; an …
33
(
2012
)
2
,
pp. 185-205
Persistent link: https://www.econbiz.de/10009620382
Saved in:
9
The limits to workplace friendship : managerialist HRM and bystander behaviour in the context of workplace bullying
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
Employee relations
33
(
2011
)
3
,
pp. 269-288
Persistent link: https://www.econbiz.de/10009238190
Saved in:
10
Domestic labour : the experience of work in India's other call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
Work and life in the global economy : a gendered …
,
(pp. 99-123)
.
2010
Persistent link: https://www.econbiz.de/10003938371
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