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~person:"Armony, Mor"
~subject:"Callcenter"
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Callcenter
Call centre
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Crew scheduling
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Personaleinsatzplanung
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Queueing theory
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Tourenplanung
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Vehicle routing problem
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Warteschlangentheorie
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call center operations
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Armony, Mor
Stolletz, Raik
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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