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~person:"Arteaga, Francisco"
~source:"econis"
~subject:"Customer satisfaction"
~subject:"Service quality"
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Customer satisfaction
Service quality
Customer value
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Kundenwert
3
Betriebliche Wertschöpfung
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Beziehungsmarketing
2
Kundenzufriedenheit
2
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Value creation
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Value dimensions
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Cognitive and affective satisfaction
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Consumer behaviour
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Dienstleistungsqualität
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Ethiopia
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Extrinsic vs. intrinsic values
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Hospitality
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Intra and inter-variable perspective
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Kognition
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Konsumentenverhalten
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Messung
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Perceived value
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Performance-Messung
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Arteaga, Francisco
Gallarza, Martina G.
7
Gil Saura, Irene
6
Geruso, Michael
5
Prinz, Daniel
5
Sesé, F. Javier
5
Del Chiappa, Giacomo
4
Layton, Timothy J.
4
Le Nguyen Hau
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McColl-Kennedy, Janet R.
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Al Haj Eid, Mohammad Badi’
3
Dandis, Ala' Omar
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Gligor, David M.
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Guo, Lin
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Itani, Omar S.
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Matzler, Kurt
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Mostafa Rasoolimanesh, S.
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Pham Ngoc Thuy
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Tang, Chuanyi
3
Vera, Jorge
3
Verhoef, Peter C.
3
Aflaki, Sam
2
Ahn, Jiseon
2
Arteaga-Moreno, Francisco
2
Bauer, Hans H.
2
Cambra-Fierro, Jesús
2
Chang, Hong-Sheng
2
Chen, Shu-Ching
2
Cheung, Fung Yi Millissa
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Chon, Kaye
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Cobelli, Nicola
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Dedeoğlu, Bekir Bora
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Edvardsson, Bo
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Eid, Riyad
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El-Adly, Mohammed Ismail
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Eriksson, Maria
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Guth, Clemens
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International journal of hospitality management
1
Journal of service management
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
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Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain
Gallarza, Martina G.
;
Arteaga, Francisco
;
Gil Saura, Irene
- In:
Tourism management perspectives : TMP
31
(
2019
),
pp. 254-268
Persistent link: https://www.econbiz.de/10012113007
Saved in:
2
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
3
Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
International journal of hospitality management
47
(
2015
),
pp. 140-150
Persistent link: https://www.econbiz.de/10011312536
Saved in:
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