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~person:"Asante, Eric Adom"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Customer satisfaction
2
Customer service
2
Dienstleistungsqualität
2
Implicit contracts
2
Implizite Kontrakte
2
Kundenservice
2
Kundenzufriedenheit
2
Psychological contract fulfillment
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Service encounter quality
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Service industry
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Service quality
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Arbeitsverhalten
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Innovative work behavior
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Overall justice
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Perceived HPWS
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Prosocial service behavior
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Quality management
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Qualitätsmanagement
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Service-oriented HPWS
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Work behaviour
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Asante, Eric Adom
Gouthier, Matthias H. J.
4
Gustafsson, Anders
4
Sirianni, Nancy J.
4
Subramony, Mahesh
4
Wirtz, Jochen
4
Barnes, Donald C.
3
Bowen, David E.
3
Brady, Michael K.
3
Georgiev, Marin
3
McColl-Kennedy, Janet R.
3
Schlatter, Cornelia
3
Terziev, Venelin
3
Asante, Daniel
2
Banabakova, V.
2
Berthon, Pierre R.
2
Brengman, Malaika
2
Chase, Richard B.
2
Christ-Brendemühl, Sonja
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Collier, Joel E.
2
Dasu, Sriram
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Edvardsson, Bo
2
Eilert, Meike
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Enquist, Bo
2
Frei, Frances X.
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Gauquier, Laurens de
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Hill, Sally Rao
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Kwamega, Michael
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Mathies, Christine
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Medler-Liraz, Hana
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Mehdorn, Hartmut
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Meuter, Matthew L.
2
Mudambi, Susan M.
2
Otero-Neira, Carmen
2
Palmeira, Mauricio
2
Paluch, Stefanie
2
Pitt, Leyland F.
2
Sharma, Piyush
2
Skålén, Per
2
Sousa, Rui
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Journal of retailing and consumer services
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ECONIS (ZBW)
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Leveraging perceived HPWS to improve service encounter quality in high-contact service industries
Asante, Daniel
;
Tang, Chunyong
;
Asante, Eric Adom
; …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014303270
Saved in:
2
In pursuit of service encounter quality : will service-oriented high-performance work systems benefit high-contact service industries?
Asante, Daniel
;
Tang, Chunyong
;
Kwamega, Michael
; …
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013366345
Saved in:
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