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~person:"Ashforth, Blake E."
~subject:"Customer service"
~subject:"Electronic Commerce"
~subject:"Emotion"
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Ashforth, Blake E.
Stauss, Bernd
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Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Research companion to emotion in organizations
1
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ECONIS (ZBW)
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The bright side of emotional labor
Humphrey, Ronald H.
;
Ashforth, Blake E.
;
Diefendorff, …
- In:
Journal of organizational behavior : OB ; the internat. …
36
(
2015
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
Saved in:
2
Doing emotion in service encounters : service agents' perceptions of emotional labor and emotional contagion
Ashforth, Blake E.
;
Tomiuk, Marc A.
;
Kulik, Carol T.
- In:
Research companion to emotion in organizations
,
(pp. 335-348)
.
2008
Persistent link: https://www.econbiz.de/10003761718
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