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~person:"Awasthi, Ashwini K."
~person:"Chebat, Jean-Charles"
~person:"Noussair, Charles"
~subject:"Beschwerdemanagement"
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Beschwerdemanagement
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Awasthi, Ashwini K.
Chebat, Jean-Charles
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Svensson, Göran
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Otero-Neira, Carmen
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Behavioural consequences of verbally expressed and unexpressed customer rage
emotions
Awasthi, Ashwini K.
;
Kumar, Vineet
- In:
Journal of consumer marketing
39
(
2022
)
1
,
pp. 133-144
Persistent link: https://www.econbiz.de/10013165322
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2
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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