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~person:"Béal, Mathieu"
~subject:"Supplier relationship management"
~type_genre:"Article in journal"
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Supplier relationship management
Beschwerdemanagement
2
Complaint management
2
Customer satisfaction
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Customer service
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Dienstleistungsqualität
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Kundenservice
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Kundenzufriedenheit
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Service quality
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Service recovery
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Beziehungsmarketing
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Cross-buying
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Customer profitability
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Kundenwert
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Lieferantenmanagement
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Observers
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Privatisierung
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Privatization
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Public exposure
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Public services
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Relationship length
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Relationship marketing
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Rentabilität
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Béal, Mathieu
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Marketing letters : a journal of research in marketing
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ECONIS (ZBW)
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The effects of relationship length on customer profitability after a service recovery
Béal, Mathieu
;
Sabadie, William
;
Grégoire, Yany
- In:
Marketing letters : a journal of research in marketing
30
(
2019
)
3/4
,
pp. 293-305
Persistent link: https://www.econbiz.de/10012144812
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