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~person:"Büttgen, Marion"
~subject:"Beziehungsmarketing"
~type:"article"
~type_genre:"Aufsatz im Buch"
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Kundenintegration : Forum Dienstleistungsmanagement
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Three essays on success factors of digital and non-digital services
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The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
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Beteiligung von Konsumenten an der Dienstleistungserstellung: Last oder Lust? : eine motivations- und dissonanztheoretische Analyse
Büttgen, Marion
- In:
Kundenintegration : Forum Dienstleistungsmanagement
,
(pp. 63-89)
.
2009
Persistent link: https://www.econbiz.de/10003808616
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