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~person:"Babakus, Emin"
~person:"Delcourt, Cécile"
~subject:"Emotion"
~subject:"Kundenzufriedenheit"
~subject:"Salespeople"
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Emotion
Kundenzufriedenheit
Salespeople
Customer service
5
Kundenservice
5
Dienstleistungsqualität
4
Service quality
4
Arbeitsverhalten
2
Competence
2
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Arbeitskräfte
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Burnout
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Customer orientation
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Customer satisfaction
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Customer–employee interaction
1
Emotional contagion
1
Emotionally charged service encounters
1
Employee emotional competence
1
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1
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1
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1
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Babakus, Emin
Delcourt, Cécile
Van Vaerenbergh, Yves
9
Gustafsson, Anders
8
Mattila, Anna S.
7
Barnes, Donald C.
6
Collier, Joel E.
6
Gouthier, Matthias
6
Medler-Liraz, Hana
6
Sharma, Piyush
6
Shin, Hyunju
6
Gelbrich, Katja
5
Gremler, Dwayne D.
5
Groth, Markus
5
Gruber, Thorsten
5
Larivière, Bart
5
McColl-Kennedy, Janet R.
5
Miao, Li
5
Prentice, Catherine
5
Seger-Guttmann, Tali
5
Sirianni, Nancy J.
5
Stauss, Bernd
5
Söderlund, Magnus
5
Walsh, Gianfranco
5
Baker, Melissa A.
4
Brady, Michael K.
4
Dagger, Tracey S.
4
Edvardsson, Bo
4
Hinterhuber, Hans H.
4
Meyer, Tracy
4
Román, Sergio
4
Roschk, Holger
4
Shi, Junqi
4
Tam, Jackie L. M.
4
Torres, Edwin N.
4
Tronvoll, Bård
4
Wang, Chen-Ya
4
Wang, Mo
4
Witell, Lars
4
Zablah, Alex R.
4
Alkire, Linda
3
Baker, Thomas L.
3
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A Research Agenda for Service Marketing
1
European journal of marketing : EJM
1
Journal of service management
1
Journal of service research : JSR
1
The service industries journal
1
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ECONIS (ZBW)
5
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1
Emotions in service encounters : a review and research agenda
Delcourt, Cécile
- In:
A Research Agenda for Service Marketing
,
(pp. 93-129)
.
2024
Persistent link: https://www.econbiz.de/10014517956
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
An analysis of the interaction effect between employee technical and emotional competencies in emotionally charged service encounters
Delcourt, Cécile
;
Gremler, Dwayne D.
;
De Zanet, Fabrice
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 85-106
Persistent link: https://www.econbiz.de/10011654988
Saved in:
4
Employee emotional competence : construct conceptualization and validation of a customer-based measure
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10011433201
Saved in:
5
Customer orientation as a buffer against job burnout
Babakus, Emin
;
Yavas, Ugur
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 5-16
Persistent link: https://www.econbiz.de/10009427718
Saved in:
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